All orders are posted directly from warehouse located in Brisbane, Queensland. We send orders via Australia Post and Couriers .
Flat Rate $9.95 Australia wide. (Free for orders over $100)
Order will be dispatched between one (1) to five (5) business days dependent on stock availability. We cannot accept responsibility or liability for any item that is unexpectedly unavailable, however we will offer you a store credit or refund. If any item/s are on back order – these will be posted to you when they arrive at our warehouse at no extra shipping charges to you.
If the order is returned to us and needs to be re-shipped, a re-shipping fee of $9.95 will be charged.
If you are not 100% satisfied with the item/s you purchased, we offer a store credit or exchange if the product is unopened and un-used. Please contact us via the contact page for a returns form. Product/s must be returned to us within 14 days of dispatch from our warehouse to receive store credit or exchange.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the item/s we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.